Refund policy

Return and refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in its original, sealed packaging, along with your receipt or proof of purchase. For hygiene reasons, we cannot accept returns on skin-contact items such as facial rollers, gua sha stones, makeup sponges or LED masks once they have been opened or used.

To start a return, contact us at gearhaustrends@mail.co.uk. If your return is accepted, we will ask you to send the item to: 17 Fairlop Avenue, Canvey Island, Essex SS8 9DX. The customer covers the cost of return postage. Items sent back without first requesting a return will not be accepted.

Damages and issues

Inspect your order as soon as it arrives and contact us immediately if anything is defective, damaged or incorrect. We will replace or refund it at our cost, including postage.

Non-returnable items

Opened or used personal care and skin-contact items, perishable goods, custom or personalised products, hazardous materials, flammable liquids, gases and gift cards.

European Union 14-day cooling off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. The item must be unused and in its original packaging.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Bank processing can add a few days. If more than 15 business days have passed since approval, contact us at gearhaustrends@mail.co.uk.